BPO (Business Process Outsourcing)

The Business Process Outsourcing (BPO) sector has been identified as one with notable development potential in Albania, particularly in terms of foreign investments and youth employment today. With further development in technological sectors, the BPO industry is expected to grow rapidly, both nationally and internationally, thus offering new job opportunities and increasing the presence of foreign businesses in the country. The BPO sector has been identified as a priority during the analysis of priority fields that enable intelligent specialization of the economy, thanks to advancements in digital technologies and new investment opportunities. Further integrations, specifically in the IT sector, are considered by stakeholders as a possible development path for the BPO industry, involving investments in digital connectivity, energy distribution, and economic promotion of the sector, thereby providing value-added services. At the same time, the sector will have opportunities to penetrate valuable segments with lower costs.